Patient Retention in Practice
New patients increases your dental practice income. Yet, if those new patients only come for one appointment, the benefit is negligible. On average, new patient acquisition is seven times more costly than retention. Patient retention is defined in the same way any flourishing relationship is: By having positive touch points. This assortment of touch points is the decisive factor in how probable any patient is to stick with your practice or leave for a competing practice.
But this doesn’t come effortlessly. In fact, patient retention requires strategized processes and an action plan. Allowing retention to come about on its own or by accident will allow patients to slip through the cracks and seek their dental care somewhere else.
The tutors at Dental Training College have created this essential course suited for the whole dental team. This course covers a number of patient retention strategies; including how to take a practical approach to creating a solid foundation of positive interactions that will be sufficient to keep your patients loyal, despite the unrelenting competition in the industry.
You will learn why retaining current patients is just as vital to a practices success as drawing in new prospective patients from the community and why through a high retention rate, established practices thrive and grow.
Learn the vital strategies and key fundamentals behind getting the best financial performance out of your existing patients.
Practice Manager, Practice Support Manager, Receptionist, Lead Receptionist, Trainee Receptionist, Treatment Co-ordinator, Dental Nurse, Infection Control Lead, Decontamination Lead, Trainee Dental Nurse, Dentist, Hygienist, Practice Principal, Practice Owner, Therapist