First Point of Contact

The Dental Receptionist places a key role in the patient experience journey and can leave either a positive or a negative lasting impression on your patients. That's why at Dental Training College we think it's vital that dental receptionists are not only fully trained but to a high level.

This important front of house role as a Dental Receptionist is the first point of contact - for all patients. Taking part in this course will not only help you gain the important skills required to work as a dental receptionist in any NHS or Private Dental Practice, it will also help you gain an understanding of one of the UK's most popular dental software systems used on reception, so you can hit the ground running from day one and slot straight in.

Regardless of your background; if you are wishing to take your career to the next level or are wishing to progress your career within the Dental sector. Dental Training College can help!


Course Description

Learn the theory and practical fundamentals of the Dental Receptionist role. Dental Training College have designed this course for students who either already work in the dental industry and want to develop their skill set or students who are new to the industry wishing to start a career as a Dental Receptionist. 


Relevant for:

    Practice Manager, Practice Support Manager, Receptionist, Lead Receptionist, Trainee Receptionist, Treatment Co-ordinator, Dental Nurse, Infection Control Lead, Decontamination Lead, Trainee Dental Nurse, Dentist, Hygienist, Practice Principal, Practice Owner, Therapist

Course Info

  • Course topics will include:

      • Gain an overview of this key front of house role and discover the Roles and Responsibilities of the Dental Receptionist.

      • Understand the vital functions of a Dental Receptionist.

      • Outline the dental team as a whole and learn each individuals role.

      • Discover who the General Dental Council (GDC) are and their function within dentistry.

      • Build a solid foundation of learning surrounding dental treatments and how to handle emergencies and triaging.

      • Explore and learn how to master the different types of communication. Including How to greet patients effectively/ Effective body language.

      • Learn the importance of informed consent, data protection and patient confidentially.

      • Understand how to cash up, process taking payments, allocating payments, and process refunds using EXACT software.

      • Understand appointment booking and managing recalls using the EXACT Dental Software System.

  • Although there is no specified time limit, we do recommended completing as soon as possible in order to get the most out of the course.

  • You can start as soon as your enrolment is processed and you receive your course pack (typically within 3 -5 days).

  • This is a distance-based course with tutor support included; learners will be provided with a hard copy of learning and assessment materials which they will receive typically within 3 -5 days of enrolment. Of course, all our support services are also provided as needed.

How It Works

  • 1.
    Simply enrol onto the course by clicking the Buy it Now button at the top of the page.

  • 2.
    Once enrolled we will send you a confirmation email which will contain the expected date which you will receive delivery of your Course Pack (typically within 3-5 working days).

  • 3.
    On delivery of your Course Pack you can begin the course. Remember with us distance learning doesn’t mean that you are on your own, you'll have a tutor on hand for support if needed.

  • 4.
    Once you have gained a thorough understanding of the course content simply send us an email and we will email you an online assessment.

  • 5.
    Once you have completed the online assessment, to highlight your achievement, we will send you a hard copy of your Certificate of Completion.

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Certificate In Dental Reception Course

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