Course topics will include:

 

Dental Training College's Certificate in Dental Practice Management is split into seven key units:

 

Unit 1: Understanding Dental Practice Management

• Gain an overview of this executive role and discover the Roles and Responsibilities of the Dental Practice Manager.
• Understand the vital functions of a Dental Practice manager.
• Identify the significance of delivery of strategy in practice.
• Discover the GDC Standards and changes in CQC inspections and their effect on the  management of the Practice.

 

Unit 2: The Art of Effective Communication

• Discover why effective communication is key to any practice manager's success.
• Learn the fundamentals of effective communication within the role of a practice manager.
• Explore and learn how to master the different types of communication.
• Learn how to maximise your communication skills and improve its effect on your dental practice and your team.

 

Unit 3: Leadership Strategies for Highly Effective Managers

• Learn how to use strategic measuring tools to facilitate effective leadership and people management.
• Discover the benefits good leadership and people operations have on the smooth running of the dental practice.
• Understand effective communication methods for dealing with difficult people while have difficult conversations.

 

Unit 4: Human Resources for a Dental Practice Manager

• Learn how to recruit, interview and induct new members of staff successfully.
• Discover essential compliance and the appropriate policies, protocols and procedures.
• Understand the important benefits of a good staff appraisal for both your practice and your staff.
• Learn how to implement regular daily huddles and staff meetings, find out useful topics for discussion and how to steer the meeting in a positive direction.
• Master techniques for overseeing poor staff performance and grievances.

 

Unit 5: Finance and Cash Flow Management

• Discover cash flow management and understand cash flow forecasting.
• Identify practice Key Performance Indicators (KPI's) and strategic ways to meet practice objectives.
• Gain a good understanding and learn how to read and set goals that reflect a practice's Profit and Loss (P&L) Statement.
• Understand a dental practices main financial documentation and its purpose. 
• Learn key processes of controlling and monitoring budgets in dental practice.

 

Unit 6: CQC and Compliance Management

• Explore the function of the CQC and their effect on compliance management.
• Understand the CQC's 5 key lines of enquiry and the managers role of implementation.
• Understand the requirements in meeting the GDC standards in practice.
• Get the inside track and be fully equipped to handle a CQC inspection.

 

Unit 7: Diversity, Inclusion, and Equity

• Explore the importance of promoting diversity, inclusion, and equity within the dental practice.
• Understand how to create an inclusive environment where all team members and patients feel valued and respected.
• Develop essential DEI communication skills, learn how to manage all patient expectations.
• Master techniques for overseeing staff and patient DEI grievances.

 

Unit 8: Understanding Dental Procedures

• Basic Dental Terminology
• Common Dental Procedures
• Advanced Dental Treatments

 

Bonus Unit: Marketing Strategies for the Modern Dental Practice

• Discover how to promote brand awareness and communicate key messages to your patients.
• Identify useful marketing strategies to increase and drive new patients through your door.
• Build understanding of current marketing trends including digital marketing and brand awareness. 
• Maximise the reputation of the practice and learn the important power of word of mouth, referrals and reviews.

 

There’s no set time limit for completing the course. Studied part-time, it can typically be completed within 4–6 weeks.

You can begin as soon as your enrolment is complete and your Course Pack arrives (typically within 3–5 working days).

This is a blended-learning course (distance learning with on-demand online tutor support included). You’ll receive a professionally printed Course Pack containing all your course materials, typically delivered within 3–5 days of payment. It’s a practical, flexible way to learn, built around real materials you can reference throughout your career, and real support when you need it.

1.
Simply enrol onto the course by clicking the Buy Now button at the top of the page and entering your details.

2.
Once enrolled we'll send you a confirmation email containing your expected Course Pack delivery date (typically within 3-5 working days).

3.
Begin your course. With our blended-learning approach, you’re never on your own, on-demand tutor support is available whenever you need it.

4.
Once you’ve completed the course content, simply email us and we’ll send you your online assessment..

5.
After successfully completing the online assessment, we can send your certificate upon request to document your achievement. Congratulations, you’re about to unlock a new path to career growth.