Course topics will include:

 

Dental Training College's Certificate in Dental Practice Management is split into seven key units:

 

Unit 1: Understanding Dental Practice Management

• Gain an overview of this executive role and discover the Roles and Responsibilities of the Dental Practice Manager.
• Understand the vital functions of a Dental Practice manager.
• Identify the significance of delivery of strategy in practice.
• Discover the GDC Standards and changes in CQC inspections and their effect on the  management of the Practice.

 

Unit 2: Leadership Strategies for Highly Effective Managers

• Learn how to use strategic measuring tools to facilitate effective leadership and people management.
• Discover the benefits good leadership and people operations have on the smooth running of the dental practice.
• Understand effective communication methods for dealing with difficult people while have difficult conversations.

 

Unit 3: Marketing Strategies for the Modern Dental Practice

• Discover how to promote brand awareness and communicate key messages to your patients.
• Identify useful marketing strategies to increase and drive new patients through your door.
• Build understanding of current marketing trends including digital marketing and brand awareness. 
• Maximise the reputation of the practice and learn the important power of word of mouth, referrals and reviews.

 

Unit 4: Human Resources for a Dental Practice Manager

• Learn how to recruit, interview and induct new members of staff successfully.
• Discover essential compliance and the appropriate policies, protocols and procedures.
• Understand the important benefits of a good staff appraisal for both your practice and your staff.
• Learn how to implement regular daily huddles and staff meetings, find out useful topics for discussion and how to steer the meeting in a positive direction.
• Master techniques for overseeing poor staff performance and grievances.

 

Unit 5: CQC and Compliance Management

• Explore the function of the CQC and their effect on compliance management.
• Understand the CQC's 5 key lines of enquiry and the managers role of implementation.
• Understand the requirements in meeting the GDC standards in practice.
• Get the inside track and be fully equipped to handle a CQC inspection.

 

Unit 6: Finance and Cash Flow Management

• Discover cash flow management and understand cash flow forecasting.
• Identify practice Key Performance Indicators (KPI's) and strategic ways to meet practice objectives.
• Gain a good understanding and learn how to read and set goals that reflect a practice's Profit and Loss (P&L) Statement.
• Understand a dental practices main financial documentation and its purpose. 
• Learn key processes of controlling and monitoring budgets in dental practice.

 

Unit 7: The Art of Effective Communication

• Discover why effective communication is key to any practice manager's success.
• Learn the fundamentals of effective communication within the role of a practice manager.
• Explore and learn how to master the different types of communication.
• Learn how to maximise your communication skills and improve its effect on your dental practice and your team.

 

Although there is no specified time limit, studied part time this course can be completed within 3 months.

You can start as soon as your enrolment is processed and you receive your course pack (typically within 3 -5 days).

This is a distance-learning course with tutor support included; learners will be provided with a hard copy of course materials, which will be typically received within 3 -5 days of enrolment.

1.
Simply enrol onto the course by clicking the Buy it Now button at the top of the page.

2.
Once enrolled we will send you a confirmation email which will contain the expected date which you will receive delivery of your Course Pack (typically within 3-5 working days).

3.
On delivery of your Course Pack you can begin the course. Remember with us distance learning doesn’t mean that you are on your own, you'll have a tutor on hand for support if needed.

4.
Once you have gained a thorough understanding of the course content simply send us an email and we will email you an online assessment.

5.
Once you have completed the online assessment, to highlight your achievement, we will send you a hard copy of your Certificate of Completion.