Course topics will include:

 

Dental Training College's Certificate in Treatment Coordination is split into 10 key units:

 

Unit 1: Introduction To Treatment Coordination

• Role and Responsibilities of a Dental Treament Coordinator
• Dental Practice Overview

 

Unit 2: Understanding Dental Procedures

• Basic Dental Terminology
• Common Dental Procedures
• Advanced Dental Treatments

 

Unit 3: Patient Interaction and Communication

• Effective Communication Skills
• Building Patient Rapport
• Managing Patient Expectations
• Handling Difficult Patients
• Cultural Sensitivity in Patient Communication

 

Unit 4: Ethical Sales

• Understanding Ethical Sales
• Building Trust with Patients
• Transparent Communication
• Ensuring Patient-Centred Care
• Handling Sales Pressure Ethically

 

Unit 5: Treatment Planning and Coordination

• Initial Patient Consultation
• Developing Treatment Plans
• Coordinating with Dental Staff
• Scheduling and Follow-ups
• Financial Coordination and Payment Plans

 

Unit 6: Administrative Duties

• Record Keeping and Documentation
• Appointment Scheduling
• Insurance Verification and Claims
• Compliance with Healthcare Regulations
• Use of Dental Software and Technology

 

Unit 7: Patient Education and Advocacy

• Educating Patients about Dental Health
• Explaining Treatment Options
• Advocating for Patient Needs
• Providing Post-Treatment Care Instructions

 

Unit 8: Diversity, Inclusion, and Equity

• Understanding Diversity in Dental Practices
• Promoting Inclusive Patient Care
• Ensuring Equity in Treatment Access
• Strategies for Implementing DEI Initiatives

 

Unit 9: Case Studies and Practical Scenarios

• Real-Life Case Studies
• Role-Playing Exercises
• Problem-Solving Scenarios
• Group Discussions and Feedback

 

Unit 10: Importance of Treatment Coordinators

• Enhancing Patient Experience
• Improving Practice Efficiency
• Increasing Treatment Acceptance Rates
• Contributing to Practice Growth and Success

 

Bonus Unit: Introduction to Software of Excellence (SOE) EXACT System

• Appointment booking with SOE
• Dental histories & new patient forms using EXACT
• Taking payments, allocating payments and refunds with SOE
• Recalls with Software of Excellence EXACT

Although there is no specified time limit, we do recommended completing as soon as possible in order to get the most out of the course.

You can start as soon as your enrolment is processed and you receive your course pack (typically within 3 -5 days).

This is a distance-learning course with tutor support included; learners will be provided with a hard copy of course materials, which will be typically received within 3 -5 days of enrolment.

1.
Simply enrol onto the course by clicking the Buy it Now button at the top of the page.

2.
Once enrolled we will send you a confirmation email which will contain the expected date which you will receive delivery of your Course Pack (typically within 3-5 working days).

3.
On delivery of your Course Pack you can begin the course. Remember with us distance learning doesn’t mean that you are on your own, you'll have a tutor on hand for support if needed.

4.
Once you have gained a thorough understanding of the course content simply send us an email and we will email you an online assessment.

5.
Once you have completed the online assessment, to highlight your achievement, we will send you a hard copy of your Certificate of Completion.