Overview
Treatment Coordination in Practice
As specialists in their fields, many dentists openly admit they feel far more comfortable delegating treatment presentation to someone they trust — someone who can communicate clearly, handle financial conversations without pressure, and keep patients moving forward without it feeling like a sales process.
That person is the Treatment Coordinator. It's one of the most influential positions in a modern dental practice, sitting directly at the point where diagnosed treatment either converts into scheduled, paid work — or quietly disappears.
An effective TC doesn't just explain treatment plans. They build patient confidence, navigate financial objections, manage scheduling, and ensure that what the dentist diagnoses actually gets completed. The impact on practice revenue, patient experience, and operational efficiency is significant — and practices that invest in developing this role properly feel it immediately.
This course is designed for those new to the role and experienced TCs who want sharper skills, greater confidence, and a more structured approach to one of dentistry's most impactful positions.
Course Description
This course provides the in-depth knowledge, communication frameworks, and practical skills needed to perform as a high-performing Treatment Coordinator across NHS, private, and mixed dental practices.
Through a focused curriculum, you'll cover:
-
The role, responsibilities, and professional standards of a Treatment Coordinator
-
Dental terminology and how to explain treatments clearly and confidently to patients
-
Building rapport, managing expectations, and handling difficult conversations professionally
-
Ethical treatment presentation, standard and premium options, with patient-centred communication
-
Financial conversations, payment options, and reducing barriers to acceptance
-
Patient retention strategy, scheduling strategy, follow-up, and reducing treatment drop-off
-
Performance tracking and the key KPIs, Record keeping, documentation, and working with dental software
The course also includes an introduction to Software of Excellence EXACT — one of the most widely used practice management systems in the UK — giving you practical familiarity with software used across a large proportion of UK dental practices.
By the end of the course, you'll have the knowledge, confidence, and structured approach to make a measurable difference in how your practice converts diagnosed treatment into completed, paid work.
Relevant for:
Practice Manager, Practice Support Manager, Receptionist, Lead Receptionist, Trainee Receptionist, Treatment Co-ordinator, Dental Nurse, Infection Control Lead, Decontamination Lead, Trainee Dental Nurse, Dentist, Hygienist, Practice Principal, Practice Owner, Therapist