Program topics will include:

 

Dental Training College's Treatment Coordination Mastery for Dental Practices program is split into ten key units:

 

Unit 1: Understanding the Practice You've Inherited

• Conducting an honest operational audit of systems, workflows, and team structure
• Reviewing existing patient base, production history, and revenue performance
• Identifying immediate risks, early wins, and priority areas for stabilisation
• Setting realistic expectations for the transition period ahead

 

Unit 2: Stabilising Operations in the Early Transition Period

• Establishing control over scheduling, production flow, and daily operations quickly
• Managing cash flow and understanding the practice's current financial position
• Identifying and closing the gaps most likely to cost revenue in the short term
• Creating a short-term operational plan that brings immediate structure and stability

 

Unit 3: Patient Retention and Relationship Continuity

• Understanding why patients leave during ownership transitions — and how to prevent it
• Communicating the change of ownership in a way that builds confidence, not concern
• Rebuilding trust with patients whose relationships were tied to the previous owner
• Retention strategies for active, lapsed, and at-risk patients during the transition window

 

Unit 4: Leading and Aligning an Inherited Team

• Assessing the team you've stepped into — strengths, gaps, and cultural dynamics
• Establishing your leadership presence without disrupting what's working
• Managing underperformance, resistance to change, and legacy habits professionally
• Building team alignment around new standards, expectations, and shared goals
• Communication strategies for creating psychological safety during periods of change

 

Unit 5: Treatment Coordination and Case Acceptance Systems

• Establishing or strengthening the treatment coordination function within the practice
• Standardising treatment presentation, financial conversations, and patient communication
• Building reliable follow-up systems that reduce drop-off and recover unscheduled treatment
• Aligning clinical and front-office teams around a consistent conversion process

 

Unit 6: Financial Systems, Insurance, and Fee Structure

• Reviewing and understanding the inherited fee schedule and insurance participation agreements
• Navigating NHS relationships — when to maintain, renegotiate, or reduce dependence
• Establishing clear financial conversation frameworks and payment plan pathways
• Record keeping, documentation standards, and financial compliance basics
• Introduction to third-party financing options and in-house membership plan considerations

 

Unit 7: Patient Communication and Experience

• Mapping the patient journey from first contact through to treatment completion
• Identifying friction points in the patient experience and addressing them systematically
• Using communication tools, templates, and touchpoints to strengthen patient relationships
• Patient education strategies that improve confidence, trust, and treatment acceptance
• Managing reviews, feedback, and reputation from day one of ownership

 

Unit 8: Branding, Digital Presence, and Marketing Foundations

• Assessing the practice's existing brand, digital presence, and online reputation
• Identifying gaps in the patient-facing experience — website, social media, and local visibility
• Understanding the patient journey from discovery through to first appointment
• Introduction to digital marketing fundamentals relevant to practice ownership
• Aligning the practice's external messaging with the experience patients actually receive

 

Unit 9: Performance Tracking and Building a Growth Framework

• Identifying the key performance indicators that matter most in the transition period
• Building simple, consistent tracking habits across scheduling, production, and retention
• Using data to move from reactive decision-making to structured, strategic improvement
• Establishing a performance review rhythm that keeps the team accountable and focused
• Translating early stability into a foundation for long-term, scalable growth

 

Unit 10: Practical Application, Case Studies, and Integration Planning

• Real-world case studies drawn from practice acquisition and transition scenarios
• Objection handling and difficult conversation frameworks for team and patient situations
• Role-play and problem-solving exercises relevant to the integration period
• Building your personalised integration roadmap from the ground up
• Internal feedback loops and continuous improvement habits for the long term

 

BONUS UNIT: Marketing Awareness for the Modern Dental Practice

• How practice reputation and patient experience directly influence new patient flow
• Word of mouth, referrals, and reviews — and how to generate them consistently from day one
• An introduction to digital marketing trends relevant to modern dental practice ownership
• How to communicate key messages and reinforce brand trust at every patient touchpoint
• Practical strategies for driving new patient growth through internal and external marketing habits

 

 

This is a blended-learning program. You'll receive a professionally printed Program Pack containing all your course materials, supported by online resources, on-demand tutor support, and your included one-to-one consultation with a dental growth consultant.

Practical and flexible by design — real materials you can reference at any point in your transition, and real support when the decisions matter most.

1.
Simply click ‘Buy Now’ and get started with a £500 deposit, we’ll invoice the balance separately.

2.
You’ll receive a confirmation email containing your invoice and your Program Pack delivery schedule. (typically within 5-7 working days).

3.
Start with your Program Pack. Beginning with a 1-to-1 consultation with your industry expert, you’ll also receive on-demand tutor support throughout.

4.
To help with applying what you’ve learned, we'll arrange a personalised end-of-program Q&A session with your consultant at your request.

5.
Congratulations, you’ve completed the Program and unlocked a proven path to maximising long-term revenue growth. Your certificate of completion is available upon request.