Overview
Optimise Your Patient Experience
82% of patients regard patient experience more important than price!
In today’s competitive dental industry, delivering an exceptional patient experience is key to boosting revenue and standing out. Our Certificate in Dental Patient Experience course, created in partnership with leading customer experience experts and backed by comprehensive research including surveys and interviews with hundreds of practice principals and managers, equips you with exclusive strategies and tools to elevate your practice.
Focus on every patient interaction, from the initial contact to follow-up care, to ensure a superior experience that enhances patient retention, loyalty, recommendations, and ultimately, revenue. Remember, acquiring new patients is seven times more expensive than retaining existing ones. By maintaining positive touchpoints throughout the patient journey, you significantly increase the likelihood of patients staying with your practice rather than moving to a competitor, and just as importantly, ensure they have a positive experience.
Course Description
In this comprehensive course, we explore all the fundamental aspects of patient experience and provide tried and tested protocols to help your team align with a consistent approach to maintaining optimal patient experience standards. This course is designed specifically for dental industry professionals who are dedicated to creating a culture of excellence and driving significant revenue growth through superior patient experiences.
Through a detailed curriculum, you will learn to identify and optimise each patient touchpoint, fostering improvement opportunities and team collaboration. By the end of this course, you will have a clear, actionable roadmap to transform your practice into a patient-centric powerhouse, ensuring consistent and exceptional patient experiences that lead to growth and profitability.
Key Feature Included:
- Exclusive Patient Experience Audit: As part of this course, you will receive a personalized patient experience audit conducted by top industry experts. This audit will evaluate your current patient experience for new patients, identify areas for improvement, and provide you with a tailored action plan to enhance your patient experience and drive growth.
Key Areas Covered, Include:
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Foundations of Exceptional Patient Experience
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Influencing Factors at Each Patient Touchpoint
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Optimising the Look and Feel of Your Practice
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Strategic Communication for Patient Experience
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Innovative Approaches to Patient Retention
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Enhancing Patient Experience through Technology
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Creating a Patient-Centric Culture
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Analyzing and Measuring Patient Satisfaction
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Case Studies and Best Practices
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Implementing Change and Change Management
Course Includes:
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3 Course Packs: Improving patient experience is most effective when implemented collaboratively. That’s why we provide 3 Course Packs, enabling up to three team members to learn and drive change together.
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Patient Walk Through Manual: This detailed guide takes the user on a step-by-step tour of the practice, helping the team identify and optimize every patient touchpoint for an enhanced experience.
Relevant for:
Practice Principal, Practice Owner, Area Manager, Practice Manager, Dentist, Hygienist, Treatment Co-ordinator, Therapist, Receptionist, Dental Nurse.
Course Info
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Course topics will include:
- Understand the core principles and their impact on revenue growth.
- Learn the importance of patient-centric care to increase loyalty.
- Discover key elements for a memorable patient journey.
- Analyze factors at each touchpoint to ensure service excellence.
- Develop systems for staff uniformity and seamless experiences.
- Optimise patient digital touchpoints such as the website and social media.
- Create a welcoming environment that attracts and retains patients.
- Recognize and optimise all points of contact in the practice.
- Develop a first impressions checklist for staff.
- Master effective communication techniques to build trust.
- Train your team in empathetic and clear patient interactions.
- Implement follow-up strategies to keep patients engaged.
- Tailor experiences to individual patient preferences for personalized care.
- Foster long-term patient relationships through consistent follow-ups and personalized touchpoints.
- Use patient feedback actively to refine, improve and personalize services.
- Optimise online communication channels.
- Facilitate patient engagement with user-friendly digital tools.
- Enhance service delivery with basic automation.
- Foster a culture that differentiates your practice.
- Understand leadership’s role in driving excellence.
- Train and motivate your team to prioritize patient experience.
- Collect and analyze patient surveys and feedback regularly.
- Identify areas for improvement based on feedback data.
- Develop and execute action plans based on prioritized improvements.
- Analyze successful patient retention strategies from leading practices.
- Learn best practices and apply them to your practice.
- Incorporate actionable insights to achieve immediate improvements.
- Learn practical steps for implementing new strategies within your team.
- Understand the principles of change management to ensure smooth transitions.
- Develop action plans to effectively integrate course learnings into your practice.
The Certificate in Dental Patient Experience course is split into ten key units:
Unit 1: Foundations of Exceptional Patient Experience
Unit 2: Influencing Factors at Each Touchpoint
Unit 3: Optimising the Look and Feel of Your Practice
Unit 4: Strategic Communication for Patient Experience
Unit 5: Innovative Approaches to Patient Retention
Unit 6: Enhancing Patient Experience through Technology
Unit 7: Creating a Patient-Centric Culture
Unit 8: Analyzing and Measuring Patient Satisfaction
Unit 9: Case Studies and Best Practices
Unit 10: Implementing Change and Change Management
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Although there is no specified time limit, we do recommended completing as soon as possible in order to get the most out of the course.
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You can start as soon as your enrolment is complete and you receive your course pack (typically within 3-5 days).
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This is a blended-learning course (distance learning with tutor support included). Learners will be provided with a hard copy of course materials, typically received within 3–5 days of payment.
How It Works
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1.
Simply enrol on the course by clicking the Enrol Now button, entering your details, and clicking Enrol. -
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Once enrolled we'll send you a confirmation email containing your invoice and the expected Course Pack delivery date (typically within 3-5 working days). -
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Once your Course Pack is delivered, you can begin the course. Remember, our blended learning approach means you're never alone, on-demand tutor support is available whenever you need it. -
4.
After completing the course, let us know if you need expert implementation support, and we'll connect you with a consultant for up to 2 weeks of personalised consultation. -
5.
Congratulations! You've completed the course and unlocked a new path to maximising long-term patient value. To document your achievement, we can send you a certificate upon request.
