Overview
Optimise Your Patient Experience
82% of patients regard patient experience more important than price!
In today’s competitive dental industry, delivering an exceptional patient experience is key to boosting revenue and standing out. Our Certificate in Dental Patient Experience course, created in partnership with leading customer experience experts and backed by comprehensive research including surveys and interviews with hundreds of practice principals and managers, equips you with exclusive strategies and tools to elevate your practice.
Focus on every patient interaction, from the initial contact to follow-up care, to ensure a superior experience that enhances patient retention, loyalty, recommendations, and ultimately, revenue. Remember, acquiring new patients is seven times more expensive than retaining existing ones. By maintaining positive touchpoints throughout the patient journey, you significantly increase the likelihood of patients staying with your practice rather than moving to a competitor, and just as importantly, ensure they have a positive experience.
Course Description
In this comprehensive course, we explore all the fundamental aspects of patient experience and provide tried and tested protocols to help your team align with a consistent approach to maintaining optimal patient experience standards. This course is designed specifically for dental industry professionals who are dedicated to creating a culture of excellence and driving significant revenue growth through superior patient experiences.
Through a detailed curriculum, you will learn to identify and optimise each patient touchpoint, fostering improvement opportunities and team collaboration. By the end of this course, you will have a clear, actionable roadmap to transform your practice into a patient-centric powerhouse, ensuring consistent and exceptional patient experiences that lead to growth and profitability.
Develop a firm foundation. You will learn:
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Unit 1: Foundations of Exceptional Patient Experience
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Unit 2: Influencing Factors at Each Touchpoint
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Unit 3: Optimising the Look and Feel of Your Practice
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Unit 4: Strategic Communication for Patient Experience
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Unit 5: Innovative Approaches to Patient Retention
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Unit 6: Enhancing Patient Experience through Technology
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Unit 7: Creating a Patient-Centric Culture
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Unit 8: Analyzing and Measuring Patient Satisfaction
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Unit 9: Case Studies and Best Practices
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Unit 10: Implementing Change and Change Management
Course Includes:
Patient Walk Through Manual: This comprehensive manual guides you through a tour of your practice and helps your team identify and optimise each patient touch-point.
Relevant for:
Practice Principal, Practice Owner, Area Manager, Practice Manager, Dentist, Hygienist, Treatment Co-ordinator, Therapist, Receptionist, Dental Nurse.