Course topics will include:

 

Dental Training College's Patient Experience Masterclass for Revenue Growth is split into ten key units:

 

Unit 1: Mastering Hygienist Department Efficiency

• Discover the six fundamental systems for maximising department performance.
• Optimise scheduling and resource management for peak efficiency.
• Implement best practices for workflow optimisation.

 

Unit 2: Enhancing Team Collaboration for Revenue Growth

• Foster a collaborative environment between hygienists and other dental professionals.
• Develop interdisciplinary treatment plans to improve patient outcomes.
• Create special offers and dual-booking strategies to maximise patient visits.

 

Unit 3: Expanding and Enhancing Hygienist Services

• Identify opportunities for expanding service offerings.
• Align new services with patient needs and preferences.
• Develop profitable pricing strategies and service bundles.

 

Unit 4: Building Patient Loyalty and Retention Programs

• Create an inviting atmosphere to enhance patient comfort.
• Develop effective communication strategies to boost patient satisfaction.
• Implement systems and programs to ensure high patient retention and loyalty.

 

Unit 5: Empowering Communication and Patient Education

• Master advanced techniques for patient communication and education.
• Leverage digital presence to educate patients about available services.
• Increase patient compliance with recommended treatments.

 

Unit 6: Front-of-House Strategies for Promoting Hygiene Services

• Train front-of-house staff to recommend hygiene services during patient interactions.
• Develop scripts and tools for staff to effectively communicate the benefits of hygiene services.
• Implement strategies for cross-selling and upselling hygiene services during patient check-ins and check-outs.

 

Unit 7: Designing Effective Referral and Recall Systems

• Develop a robust referral system to ensure consistent patient flow.
• Implement recall strategies to maintain regular hygiene visits.
• Enhance referral and recall processes through continuous improvement checklists.

 

Unit 8: Minimizing No-Shows and Cancellations

• Identify systematic ways to significantly reduce FTAs and short-notice cancellations.
• Implement effective reminder and follow-up systems.
• Utilize new technology to streamline appointment management.

 

Unit 9: Case Studies and Best Practices for Revenue Growth

• Analyze case studies of successful hygienist departments.
• Learn best practices from industry leaders.
• Implement actionable insights to achieve immediate results.

 

Unit 10: Change Management and Implementation Support

• Learn practical steps for implementing new strategies within your team.
• Understand the principles of change management to ensure smooth transitions.
• Develop action plans to effectively integrate course learnings into your practice.

 

 

 

 

Although there is no specified time limit, we do recommended completing as soon as possible in order to get the most out of the course.

You can start as soon as your enrolment is processed and you receive your course pack (typically within 3 -5 days).

This is a distance-learning course with tutor support included; learners will be provided with a hard copy of course materials, which will be typically received within 3 -5 days of enrolment.

1.
Simply enrol onto the course by clicking the Buy it Now button at the top of the page.

2.
Once enrolled we will send you a confirmation email which will contain the expected date which you will receive delivery of your Course Pack (typically within 3-5 working days).

3.
On delivery of your Course Pack you can begin the course. Remember with us distance learning doesn’t mean that you are on your own, you'll have a tutor on hand for support if needed.

4.
Once the course is completed, if you need expert implementation support, let us know, and we'll connect you with a consultant for up to 14 days of support.

5.
Congratulations, you've completed the course. We'll send you a certificate of achievement upon request.