Course topics will include:

Dental Training College's Digital Marketing Masterclass for Patient Growth is split into twelve key units:

Unit 1: Understanding CQC Regulations

• Gain a comprehensive overview of the CQC’s role and its impact on dental practices.
• Explore the specific CQC standards that apply to dental services.
• Learn how to access and interpret CQC guidance documents.

 

Unit 2: Preparing for CQC Inspections

• Understand the inspection process and what inspectors look for.
• Prepare your team for unannounced visits.
• Learn to create effective action plans based on previous inspection feedback.

 

Unit 3: Risk Management and Safety

• Develop strategies to assess and manage risks within the dental practice.
• Implement safety protocols to meet compliance standards.
• Create a culture of safety that aligns with CQC expectations.

 

Unit 4: Patient-Centered Care

• Emphasize the importance of patient consent and shared decision-making.
• Understand the criteria for assessing care quality from a patient's perspective.
• Develop processes that ensure patient rights and dignity are upheld.

 

Unit 5: Quality Assurance and Clinical Governance

• Establish a framework for continuous quality improvement.
• Engage in regular audits to assess compliance and care effectiveness.
• Set up systems for clinical governance that align with CQC requirements.

 

Unit 6: Record Keeping and Data Protection

• Master the essentials of clinical record keeping compliant with CQC standards.
• Understand data protection laws and their application in dental practices.
• Train staff on secure and ethical handling of patient information.

 

Unit 7: Staff Training and Development

• Identify training needs to meet CQC standards.
• Implement an ongoing training schedule that promotes compliance and professional development.
• Evaluate the effectiveness of training programs.

 

Unit 8: Effective Communication within the Practice

• Enhance internal communication to support compliance and patient care.
• Develop strategies to ensure clear and consistent patient communication.
• Learn about communication protocols that improve team coordination and error management.

 

Unit 9: Handling Complaints and Incidents

• Establish robust procedures for managing complaints and adverse incidents.
• Learn to effectively resolve issues while maintaining compliance and patient trust.
• Analyze incidents to prevent future occurrences.

 

Unit 10: Sustainability and Ethical Practices

• Integrate ethical considerations into everyday practice operations.
• Promote sustainability in compliance efforts.
• Foster an ethical workplace that supports staff well-being and patient care.

 

Although there is no specified time limit, we do recommended completing as soon as possible in order to get the most out of the course.

You can start as soon as your enrolment is processed and you receive your course pack (typically within 3 -5 days).

This is a distance-learning course with tutor support included; learners will be provided with a hard copy of course materials, which will be typically received within 3 -5 days of enrolment.

1.
Simply enrol onto the course by clicking the Buy it Now button at the top of the page.

2.
Once enrolled we will send you a confirmation email which will contain the expected date which you will receive delivery of your Course Pack (typically within 3-5 working days).

3.
On delivery of your Course Pack you can begin the course. Remember with us distance learning doesn’t mean that you are on your own, you'll have a tutor on hand for support if needed.

4.
Once completed, if an assessment is a requirement of the course, send us an email, and we'll send it to you.

5.
Congratulations, you've completed the course. We'll send you your certificate of achievement upon request.