Program topics will include:

Dental Training College's CQC Compliance Mastery for Dental Practices Program is split into ten key units:

Unit 1: Introduction

• The Care Quality Commission
  CQC Registration – Your Legal Obligation
  The 14 Fundamental Standards
  How the CQC Monitors Dental Services
  Key Lines of Enquiry to the Single Assessment Framework
  Inspections in Dentistry

 

Unit 2: The Five Key Questions Framework

• Understanding the Five Key Questions Framework
  Is the Service SAFE?
  Is the Service EFFECTIVE?
  Is the Service CARING?
  Is the Service RESPONSIVE?
  Is the Service WELL-LED?

 

Unit 3: Building a SAFE Practice

• Infection Prevention and Control (IPC) Mastery
  Medicines Management
  Equipment Safety and Maintenance
  Safe Premises
  Risk Management Systems
  Safeguarding Patients

 

Unit 4: Delivering EFFECTIVE Care

• Clinical Governance Framework
  Evidence-Based Dentistry in Practice
  Consent and Mental Capacity
  Clinical Competence and Scope of Practice
  Patient Records and Documentation
  Monitoring Outcomes and Continuous Improvement

 

Unit 5: Compassionate CARE

• Dignity and Respect in Dental Practice
  Understanding and Managing Patient Anxiety
  Communication Excellence
  Patient Involvement and Shared Decision-Making
  Privacy and Confidentiality
  Gathering and Using Patient Feedback

 

Unit 6: RESPONSIVE Services

• Accessibility for All Patients
  Appointment Systems That Work
  Personalized Care Planning
  Cultural Competence and Diversity
  Complaints Handling Excellence
  Adapting to Changing Needs

 

Unit 7: WELL-LED Leadership

• Leadership in Dental Practice
  Vision, Values, and Culture
  Governance Structures and Accountability
  Policies, Procedures, and Protocols
  Quality Monitoring and Improvement
  Staff Engagement
  Transparency and Duty of Candour
  Building Sustainability

 

Unit 8: Documentation Mastery

• The Power of Documentation
  Essential Policies and Procedures
  Clinical Record-Keeping Excellence
  Audit and Quality Assurance Documentation
  Staff Files and HR Documentation
  Equipment, Premises and Safety Documentation
  Meeting and Communication Records
  Organizing Your Evidence Portfolio

 

Unit 9: Inspection Preparation

• Understanding the Inspection Process
  The Provider Information Return (PIR)
  Pre-Inspection Preparation
  The Inspection Day
  After Inspection

 

Unit 10: Continuous Compliance

• From Inspection Ready to Always Ready
  Creating Compliance Rhythms and Routines
  Quality Improvement Culture
  Staying Current – Regulatory Updates and Changes
  Managing Compliance During Change
  Building Compliance Capability in Your Team
  Your Compliance Mastery Action Plan

 

There’s no set time limit for completing the Program, but we recommend progressing as soon as possible to get the maximum benefit from the learning and support.

You can begin as soon as your enrolment is complete and your Program Pack arrives (typically within 3–5 working days).

This is a blended-learning program combining distance learning with a One-to-One Consultation and on-demand online tutor support throughout. You’ll receive a professionally printed Bespoke Program Pack containing all your resource materials, typically delivered within 3–5 working days.

It’s a practical, flexible way to learn, built around real materials you can reference anytime, and real support when you need it.

1.
Simply click ‘Buy Now’ and get started with a £250 deposit, we’ll invoice the balance separately.

2.
You’ll receive a confirmation email containing your invoice and the expected Program Pack delivery date (typically within 3-5 working days).

3.
Start with your Program Pack. Beginning with a 1-to-1 consultation with your industry expert, you’ll also receive on-demand tutor support throughout.

4.
If you need help applying what you’ve learned, we can arrange a personalised end-of-program Q&A session with your consultant at your request.

5.
Congratulations, you’ve completed the Program and unlocked a proven path to maximising long-term CQC compliance. Your certificate of completion is available upon request.