Course topics will include:

Dental Training College's New Patient Communication and Conversion Course is split into five key units:

Unit 1: Enhancing Communication Skills

• Building Trust: Techniques to establish trust and rapport with potential patients.
• Active Listening: Strategies to understand patient needs and concerns.
• Effective Messaging: Crafting compelling messages that resonate with new patients.

Unit 2: Optimising Enquiry Management

• Efficient Systems: Developing systems for managing and tracking patient enquiries.
• Timely Follow-Ups: Techniques for prompt and effective follow-ups.
• Handling Objections: Strategies to address and overcome common patient objections.

Unit 3: Boosting Conversion Rates

• Conversion Techniques: Proven methods to turn enquiries into appointments.
• Sales Strategies: Implementing sales techniques tailored for dental practices.
• Tracking Conversions: Tools to monitor and analyze conversion rates.

Unit 4: Fostering Patient Relationships

• Relationship Building: Creating strong, lasting relationships with new patients.
• Patient Satisfaction: Ensuring high levels of satisfaction from the first interaction.
• Loyalty Programs: Implementing programs to encourage patient loyalty and repeat visits.

Unit 5: Streamlining Onboarding

• Seamless Onboarding: Creating a smooth onboarding experience for new patients.
• First Appointment Prep: Ensuring patients are well-prepared for their first visit.
• Follow-Up Care: Establishing systems for post-appointment follow-ups and care.

 

Although there is no specified time limit, we do recommended completing as soon as possible in order to get the most out of the course.

You can start as soon as your enrolment is processed and you receive your course pack (typically within 3 -5 days).

This is a distance-learning course with tutor support included; learners will be provided with a hard copy of course materials, which will be typically received within 3 -5 days of enrolment.

1.
Simply enrol onto the course by clicking the Buy it Now button at the top of the page.

2.
Once enrolled we will send you a confirmation email which will contain the expected date which you will receive delivery of your Course Pack (typically within 3-5 working days).

3.
On delivery of your Course Pack you can begin the course. Remember with us distance learning doesn’t mean that you are on your own, you'll have a tutor on hand for support if needed.

4.
Once completed, if an assessment is a requirement of the course, send us an email, and we'll send it to you.

5.
Congratulations, you've completed the course. We'll send you your certificate of achievement upon request.