Handling Emergencies in Practice

Frequently emergencies can cause commotion - unsettling an idyllic day in the practice and everybody’s focus on providing proficient patient care. But, emergencies are part of what a dental practice does.

Patients believe they can be seen right away when in pain or if they have an out of the blue issue in their mouths, and they want the situation fully resolved in that one appointment. How can you seize control, handle expectations, and make the most of patient care without having the appointment disorganise the day that you had scheduled?


Course Description

In this course, we look at how to identify the clear aims of an Emergency Appointment to make sure your Front Desk Team can take control of such circumstances successfully whilst maintaining patient care.

With the course you will also receive additional communication tools that will help you deal with unrelenting patients who attempt to take control of your appointment diary, and some useful guidelines on how to pre-block emergency appointments to make sure you can still have an organised day and maintain patient care.


Relevant for:

    Practice Manager, Practice Support Manager, Receptionist, Lead Receptionist, Trainee Receptionist, Treatment Co-ordinator, Dental Nurse, Infection Control Lead, Decontamination Lead, Trainee Dental Nurse, Dentist, Hygienist, Practice Principal, Practice Owner, Therapist

Course Info

  • Course topics will include:

      • How to collect fundamental information by using Qualifying Questions to triage the patient so that you can determine how much time to book the patient in for.

      • Handle Emergency appointments more efficiently by understanding their intention.

      • Maintain patient care and reduce disorder in your day through our proven five-step process.

      • How to generate a reassuring relationship with the patient (who is in pain).

      • Establishing tools to document patient details to make sure the right details are collected in a format that can be given to the dentist and team before the appointment.

      • How to encourage the patient to set realistic expectations.

  • Although there is no specified time limit, we do recommended completing as soon as possible in order to get the most out of the course.

  • You can start as soon as your enrolment is processed and you receive your course pack (typically within 3 -5 days).

  • This is a distance-based course with tutor support included; learners will be provided with a hard copy of learning and assessment materials which they will receive typically within 3 -5 days of enrolment. Of course, all our support services are also provided as needed.

How It Works

  • 1.
    Simply enrol onto the course by clicking the Buy it Now button at the top of the page.

  • 2.
    Once enrolled we will send you a confirmation email which will contain the expected date which you will receive delivery of your Course Pack (typically within 3-5 working days).

  • 3.
    On delivery of your Course Pack you can begin the course. Remember with us distance learning doesn’t mean that you are on your own, you'll have a tutor on hand for support if needed.

  • 4.
    Once you have gained a thorough understanding of the course content simply send us an email and we will email you an online assessment.

  • 5.
    Once you have completed the online assessment, to highlight your achievement, we will email you a copy of your Certificate of Completion ready for you to print out.

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Handling Emergencies Effectively Course

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