Recall Systems in Practice

Having a structured recall system helps your practice and your patients. In this course we take an in depth look at the significance of having a concrete recall system in place and establish how to execute this in your dental practice.

Discover why, at Dental Training College, we call recalls 'Active Care' and understand:

  • Best practice communication and protocol techniques to encourage a preventive approach to have patients wanting to return for their 6 month recall appointments.

  • How to generate additional sustainable revenue as well as value for the patient by encouraging routine visits to preserve oral health and the responsibilities of the dental team.


Course Description

Dental Training College has designed this valuable course suited for key team members who require vital knowledge on how to create and implement Dental Training College's Active Care recall system.

Learn the theory and practical fundamentals behind creating a solid recall system within your practice. This course will look at the essential recall methods when dealing with different roles and highlights each individuals responsibility in practice.

Taking part in this course will not only help you gain the important skills required to implement an effective recall system in any NHS or Private Dental Practice, it will also help you gain the confidence and communication skills that is required to handle your role and responsibility within your practice recall system.  


Relevant for:

    Practice Manager, Practice Support Manager, Receptionist, Lead Receptionist, Trainee Receptionist, Treatment Co-ordinator, Dental Nurse, Infection Control Lead, Decontamination Lead, Trainee Dental Nurse, Dentist, Hygienist, Practice Principal, Practice Owner, Therapist

Course Info

  • Course topics will include:

      • Discovering how an effective Active Care system creates value for your practice and your patients

      • Understanding the impression the name Active Care has on your patients and learn why it is called 'Active Care'

      • Making sure your Active Care system doesn't miss a step by finding out how to measure for success

      • Identifying key communication skills and tools required to perform your individual part in the recall system

  • Although there is no specified time limit, we do recommended completing as soon as possible in order to get the most out of the course.

  • You can start as soon as your enrolment is processed and you receive your course pack (typically within 3 -5 days).

  • This is a distance-based course with tutor support included; learners will be provided with a hard copy of learning and assessment materials which they will receive typically within 3 -5 days of enrolment. Of course, all our support services are also provided as needed.

How It Works

  • 1.
    Simply enrol onto the course by clicking the Buy it Now button at the top of the page.

  • 2.
    Once enrolled we will send you a confirmation email which will contain the expected date which you will receive delivery of your Course Pack (typically within 3-5 working days).

  • 3.
    On delivery of your Course Pack you can begin the course. Remember with us distance learning doesn’t mean that you are on your own, you'll have a tutor on hand for support if needed.

  • 4.
    Once you have gained a thorough understanding of the course content simply send us an email and we will email you an online assessment.

  • 5.
    Once you have completed the online assessment, to highlight your achievement, we will email you a copy of your Certificate of Completion ready for you to print out.

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Effective Patient Recall Systems Course

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