A Day in the Life of a Dental Treatment Coordinator Job [Interview!]
Meet David Mitchell, a Dental Treatment Coordinator based in Central London. With just over a year in the role, he’s found his perfect blend of sales, patient interaction, and meaningful work in healthcare. But like many in the industry, David didn’t start here.
From Telesales to Treatment Coordination
Before entering dentistry, David worked in telesales. “It paid the bills, but after a personal family health scare, I wanted a career with more impact, something I could grow in,” he shares. Still, David loved sales and didn’t want to lose that edge. “I was looking for something people-focused that still used my communication skills.”
One night, while watching a medical drama, the idea sparked: healthcare. But not on the clinical side. “I Googled non-clinical, patient-facing roles in healthcare and came across the Certificate in Dental Treatment Coordination with Dental Training College.”
The course promised quick entry, detailed training, and strong career support, exactly what he needed. “Coming from a non-dental background, I was nervous, but the Dental Treatment Coordinator Course gave me the confidence and knowledge I needed. The career guidance I received from Dental Training College helped me land my first role not long after completing the course. I got annoying with how many questions I asked but they were always helpful”
Now, David works full-time in a busy private dental clinic in Central London and absolutely loves it.
A Day in David’s Life as a Dental Treatment Coordinator
So, what does a typical day in Treatment Coordinator Jobs actually look like? David gives us an inside look.
8:30 AM – Morning Setup & Patient Prep
“I arrive just before the clinic opens to prepare for the day. I check the appointment list, review patient treatment plans, and get ready for my consultations.”
David doesn’t provide clinical care, but he plays a crucial role in guiding patients through the treatment journey.
9:00 AM – New Patient Consultations
A big part of David’s role is meeting with new patients. “These are often cosmetic or orthodontic consults. I explain procedures, answer questions, and most importantly, build trust.”
Sales skills come into play here. “It’s not about hard selling, it’s about helping people feel confident in their decisions.”
11:00 AM – Treatment Plan Presentations
David spends time going over detailed treatment plans with patients. “I walk them through costs, timelines, and options. I also coordinate with dentists and specialists to make sure everyone’s aligned.”
This role requires excellent communication and multitasking, and that’s something David developed both from telesales and his training.
1:00 PM – Lunch Break & Quick Emails
David uses his lunch hour to catch up on emails, send follow-ups, and respond to patient queries.
2:00 PM – Virtual Consultations & Finance Coordination
The afternoon might include virtual consultations, which are more popular now than ever. “These are great for busy professionals or nervous patients who want info before coming in.”
David also discusses finance options with patients, helping them find manageable payment plans.
4:00 PM – Internal Team Huddles
“I usually meet with the practice manager and clinicians to discuss patient journeys, follow-ups, and any red flags.”
This internal communication helps maintain a seamless patient experience across departments.
5:30 PM – End-of-Day Wrap-Up
David finishes by updating CRM notes, scheduling follow-ups, and prepping for the next day.
Want to Become a Dental Treatment Coordinator?
David believes this is one of the most underrated career paths in dentistry. “If you love people, communication, and healthcare, but don’t want to be on the clinical side, this is it.”
What Does a Treatment Coordinator Do?
Although responsibilities vary, the general Dental Treatment Coordinator Job Description includes:
- Conducting patient consultations
- Explaining treatment options and procedures
- Discussing pricing and finance plans
- Managing follow-ups and appointments
- Acting as a liaison between patient and dentist
- Supporting practice growth through patient conversions
Preparing for the Role
If you're interested in Treatment Coordinator Jobs, David recommends taking the Dental Treatment Coordinator Course. “It’s designed for people just like me, no clinical background, but a passion for people and purpose.”
And when you’re ready to apply, he suggests brushing up on Treatment Coordinator Interview Questions. “They’ll often ask how you handle nervous patients, how you explain complex treatments, and how you meet sales targets, so prepare examples.”
David’s journey is proof that you don’t need a clinical background to thrive in dentistry. With the right training, confidence, and communication skills, a role as a Dental Treatment Coordinator can be both fulfilling and future-proof.
“I finally feel like I’m doing something that matters, and I still get to use my sales skills every day. It’s the best of both worlds.”