A Day in the Life of a Dental Practice Manager Job [Claire Evans Interview!]
Meet Claire Evans, a Dental Practice Manager based in Manchester. With two years in the role, Claire has become the heartbeat of her practice. But her journey into dentistry wasn’t the most conventional. In fact, she used to work in the beauty sector.
From Beauty to Dental Management
“I loved working in beauty,” Claire says, “but I needed something more stable, something with long-term growth.” Her sister, already working as a Dental Nurse, suggested she explore the dental field.
“I didn’t want to be on the clinical side, I’m more suited to organisation, people management, and customer service. So, I looked into training options and found the Certificate in Dental Practice Management with Dental Training College.”
Claire enrolled in the Dental Practice Manager Course and was surprised by how much she enjoyed it. “It wasn’t just theory. The course really prepared me for real-world scenarios. Plus, the career guidance was brilliant, I landed my first role shortly after completing the course.”
Two years later, Claire is still at the same busy dental practice, thriving in her role.
A Day in Claire’s Life as a Dental Practice Manager
So, what does a typical day look like for Claire? Let’s take a look.
7:30 AM – Morning Prep
Claire starts her day early. “I like to get in before the team so I can review the day’s appointments and prepare the schedule.” She checks in on patient bookings, emergency appointments, staff rotas, and ensures all clinical rooms are ready for the day.
8:30 AM – Team Briefing
Next comes the morning huddle. “We go through the diary, flag any complex cases, and make sure everyone’s on the same page. It’s also a chance to boost morale.”
As a Dental Practice Manager, leading and motivating the team is a big part of Claire’s role.
9:00 AM to 12:30 PM – Patient Flow & Admin
While the clinicians are seeing patients, Claire manages the front desk, deals with suppliers, monitors stock levels, and oversees any issues that arise.
“I also handle complaints, if there are any, and make sure we’re delivering top-notch patient care.”
Claire also keeps a close eye on financial reports and works closely with the reception team to manage invoices and payments.
1:00 PM – Lunch (Hopefully!)
“Lunchtime isn’t always guaranteed,” Claire laughs, “but when I do get a break, I try to step outside, reset, and refocus.”
2:00 PM to 4:30 PM – Staff Meetings, HR & Compliance
In the afternoon, Claire might hold a one-on-one with a team member, conduct a performance review, or ensure the practice meets all current compliance standards.
“I’m responsible for CQC compliance, health and safety, and making sure the staff are trained and up to date,” she explains.
5:00 PM – End of Day Wrap-Up
Before heading home, Claire reviews how the day went and prepares for tomorrow. “Every day is different, and that’s what I love. It’s fast-paced, rewarding, and always keeps me on my toes.”
Is a Dental Practice Manager Job Right for You?
If you’re considering a move into dental management, Claire says the first step is finding the right training. “Taking the Dental Practice Manager Course was the best decision I made. It gave me confidence, skills, and connections.”
What Does a Dental Practice Manager Do?
The Dental Practice Manager Job Description varies slightly by clinic, but generally includes:
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- Staff management and HR duties
- Scheduling and diary coordination
- Patient experience and complaints handling
- Regulatory compliance and inspections
- Financial reporting and budgeting
- Marketing and business development
What About Salary?
“The Dental Practice Manager Salary can be very competitive,” Claire notes. “In Manchester, I’m earning £38,000 with only 2 years experience, much more than I ever did in beauty. Plus, there’s real room for growth.”
Claire’s story is a great example of how transferable skills from other sectors can open doors in healthcare. With the right qualifications, like a Dental Practice Manager Course from a trusted provider such as Dental Training College, you could be on your way to a stable, fulfilling, and well-paid career in dental practice management.
“I never thought I’d end up in dentistry,” Claire says, “but I wouldn’t change a thing. I’ve found my place.”