Communication Skills in Practice
Having a structured New Patient system helps your practice and your patients. When a potential patient calls your practice, there is still a great deal of work necessary to get them committed as a new patient. Devoid of training, inbound calls in a busy practice may frequently be treated as an uninvited interruption to the front desk’s day.
In this course we take an in depth look at the significance of having a concrete New Patient system in place and establish how to execute this in your dental practice. During this course, we look at the theory and practical fundamentals behind creating a solid new patient call system within your practice.
Taking part in this course will not only help gain the important skills required to implement an effective new patient call system in any NHS or Private Dental Practice, it will also look at essential new patient call methods such as how to respond to a new patient call and building a relationship rapidly, right through to directing the patient to an appointment.
Practice Manager, Practice Support Manager, Receptionist, Lead Receptionist, Trainee Receptionist, Treatment Co-ordinator, Dental Nurse, Infection Control Lead, Decontamination Lead, Trainee Dental Nurse, Dentist, Hygienist, Practice Principal, Practice Owner, Therapist