Communication Skills in Practice

Having a structured New Patient system helps your practice and your patients. When a potential patient calls your practice, there is still a great deal of work necessary to get them committed as a new patient. Devoid of training, inbound calls in a busy practice may frequently be treated as an uninvited interruption to the front desk’s day.


Course Description

In this course we take an in depth look at the significance of having a concrete New Patient system in place and establish how to execute this in your dental practice. During this course, we look at the theory and practical fundamentals behind creating a solid new patient call system within your practice.

Taking part in this course will not only help gain the important skills required to implement an effective new patient call system in any NHS or Private Dental Practice, it will also look at essential new patient call methods such as how to respond to a new patient call and building a relationship rapidly, right through to directing the patient to an appointment.


Relevant for:

    Practice Manager, Practice Support Manager, Receptionist, Lead Receptionist, Trainee Receptionist, Treatment Co-ordinator, Dental Nurse, Infection Control Lead, Decontamination Lead, Trainee Dental Nurse, Dentist, Hygienist, Practice Principal, Practice Owner, Therapist

Course Info

  • Course topics will include:

      • How to build a relationship to develop trust on a New Patient Call.

      • Handling questions and directing the conversation.

      • Identifying and handling the Telephone Shopper.

      • How to give information and gather information.

      • Managing new patient calls successfully through a better understanding of their needs and applying procedures that are effective.

      • Effective procedures that support the new patient call.

      • Strategies to better convert new patient enquiries into appointments.

  • Although there is no specified time limit, we do recommended completing as soon as possible in order to get the most out of the course.

  • You can start as soon as your enrolment is processed and you receive your course pack (typically within 3 -5 days).

  • This is a distance-based course with tutor support included; learners will be provided with a hard copy of learning and assessment materials which they will receive typically within 3 -5 days of enrolment. Of course, all our support services are also provided as needed.

How It Works

  • 1.
    Simply enrol onto the course by clicking the Buy it Now button at the top of the page.

  • 2.
    Once enrolled we will send you a confirmation email which will contain the expected date which you will receive delivery of your Course Pack (typically within 3-5 working days).

  • 3.
    On delivery of your Course Pack you can begin the course. Remember with us distance learning doesn’t mean that you are on your own, you'll have a tutor on hand for support if needed.

  • 4.
    Once you have gained a thorough understanding of the course content simply send us an email and we will email you an online assessment.

  • 5.
    Once you have completed the online assessment, to highlight your achievement, we will email you a copy of your Certificate of Completion ready for you to print out.

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Best Practice New Patient Communication Skills Course

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