Overview
Cancellations in Practice
Support your team to handle cancellations efficiently through the use of structured procedures, and transform your frequently late patients into on time patients. Reduce disorder to your idyllic day by stopping cancellations and ensure your team and patients are happy too.
Cancellations are not only bothersome for the dental team, they can also cause financial strain to the practice. In spite of scheduling our day as effectively as possible, we understand that disruption can occur So, how then can we avoid these unforeseen disruption from occurring?
Course Description
In this course, we look at how to prevent cancellations and “fail-to-attends” through using powerful communication tools and protocols to synchronise the surgeries with the front desk. We also identify systems for managing cancellations when they do happen and how to best to deal with those late patients.
We will demonstrate how by bringing down the amount of cancellations and successfully administrating the appointment book, you can reduce your practices overall cancellation rate whilst keeping it still running smoothly.
This courses goal is to empower the dental team to reduce disorder to the day at the same time as preserving relationships with patients.
Relevant for:
Practice Manager, Practice Support Manager, Receptionist, Lead Receptionist, Trainee Receptionist, Treatment Co-ordinator, Dental Nurse, Infection Control Lead, Decontamination Lead, Trainee Dental Nurse, Dentist, Hygienist, Practice Principal, Practice Owner, Therapist