Team Management

Learn best practice communication and protocol techniques to maximise the performance of every department and really hit the ground running when it comes to maximising revenue.

Teams who perform at their peak potential recognise that each team member makes a significant difference to the patient experience and to the bottom line of the success of the practice.


Course Description

The tutors at Dental Training College have created this essential course suited for the whole dental  team. This course includes a number of team enhancement activities including communication skills, how to give good and honest feedback, how to inject accountability through KPI's, building trust with each other and how to become better at solving problems in the team.

Learn the vital strategies and key fundamentals behind getting the best performance out of your dental team.


Relevant for:

    Practice Manager, Practice Support Manager, Receptionist, Lead Receptionist, Trainee Receptionist, Treatment Co-ordinator, Dental Nurse, Infection Control Lead, Decontamination Lead, Trainee Dental Nurse, Dentist, Hygienist, Practice Principal, Practice Owner, Therapist

Course Info

  • Course topics will include:

      • How to hold each member of the team accountable and how to set team goals and team KPI’s.

      • How to motivate each team member in the dental practice.

      • Two crucial meetings your team need to have on a regular basis and why.

      • Learning from other industries and implement what they do well.

      • Coaching skills for the team – learn the essential skills to coach a fellow team member.

      • Coaching by utilising the skills grids.

  • Although there is no specified time limit, we do recommended completing as soon as possible in order to get the most out of the course.

  • You can start as soon as your enrolment is processed and you receive your course pack (typically within 3 -5 days).

  • This is a distance-based course with tutor support included; learners will be provided with a hard copy of learning and assessment materials which they will receive typically within 3 -5 days of enrolment. Of course, all our support services are also provided as needed.

How It Works

  • 1.
    Simply enrol onto the course by clicking the Buy it Now button at the top of the page.

  • 2.
    Once enrolled we will send you a confirmation email which will contain the expected date which you will receive delivery of your Course Pack (typically within 3-5 working days).

  • 3.
    On delivery of your Course Pack you can begin the course. Remember with us distance learning doesn’t mean that you are on your own, you'll have a tutor on hand for support if needed.

  • 4.
    Once you have gained a thorough understanding of the course content simply send us an email and we will email you an online assessment.

  • 5.
    Once you have completed the online assessment, to highlight your achievement, we will email you a copy of your Certificate of Completion ready for you to print out.

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Dental Team Performance Management Course

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