Optimise The Patient Experience
To service patients in your dental practice, it’s not enough to provide excellent care, a well-located practice, and affordable pricing. You also have to offer a great dental patient experience.
To compete with other practices, achieve positive patient reviews, and build long-term patient loyalty, you need to offer experiences that make your patients come back to your business and tell their family and friends to do the same.
In this course we look at all the fundamental aspects of the patient experience and provide tried and tested protocols to help your team get aligned with a consistent approach to maintaining the optimal patient experience.
We also provide what we call the ‘patient walk through’ manual. This manual guide you through a tour of your practice and helps you identify and optimise each patient contact point. This highly effective exercise creates improvement opportunities and lots of room for discussion and actions that can be delegated between your staff members.
Practice Manager, Practice Support Manager, Receptionist, Lead Receptionist, Trainee Receptionist, Treatment Co-ordinator, Dental Nurse, Infection Control Lead, Decontamination Lead, Trainee Dental Nurse, Dentist, Hygienist, Practice Principal, Practice Owner, Therapist