Overview

Optimise Your Patient Experience

82% of patients regard patient experience more important than price!

To service patients in your dental practice, it’s not enough to provide excellent care, a well-located practice, and affordable pricing. You also have to offer a great dental patient experience.

To compete with other practices, achieve positive patient reviews, and build long-term patient loyalty, you need to offer experiences that make your patients come back to your business and tell their family and friends to do the same.

 

Course Description

In this course we look at all the fundamental aspects of patient experience and provide tried and tested protocols to help your team get aligned with a consistent approach to maintaining the optimal patient experience standard.

To ensure you get the most out of this course, included with the course is our Mystery Shopper Service.

This service involves having a mystery shopper interact with your business to gain insights into your current patient experience. The purpose is to identify areas where the protocols and guidance provided in the course can be most effectively applied. It's a practical approach to apply the course learnings in a real-world context and improve your patient experience rapidly.

We also provide what we call the ‘patient walk through’ manual. This manual guides you through a tour of your practice and helps you identify and optimise each patient touch-point. This highly effective exercise creates improvement opportunities and lots of room for discussion and actions that can be delegated between your staff members.

 

Course Audience:

This course is ideal for: Practice Managers, Lead Receptionists, Treatment Coordinators, Dentists, Practice Principals.