Optimise The Patient Experience

To service patients in your dental practice, it’s not enough to provide excellent care, a well-located practice, and affordable pricing. You also have to offer a great dental patient experience.

To compete with other practices, achieve positive patient reviews, and build long-term patient loyalty, you need to offer experiences that make your patients come back to your business and tell their family and friends to do the same.


Course Description

In this course we look at all the fundamental aspects of the patient experience and provide tried and tested protocols to help your team get aligned with a consistent approach to maintaining the optimal patient experience.

We also provide what we call the ‘patient walk through’ manual. This manual guide you through a tour of your practice and helps you identify and optimise each patient contact point. This highly effective exercise creates improvement opportunities and lots of room for discussion and actions that can be delegated between your staff members.


Relevant for:

    Practice Manager, Practice Support Manager, Receptionist, Lead Receptionist, Trainee Receptionist, Treatment Co-ordinator, Dental Nurse, Infection Control Lead, Decontamination Lead, Trainee Dental Nurse, Dentist, Hygienist, Practice Principal, Practice Owner, Therapist

Course Info

  • Course topics will include:

      • How to optimise the feel and look of the dental practice

      • Recognising all points of contact in the dental practice.

      • The influencing factors at each touch point.

      • Developing systems to generate uniformity between all members of staff.

      • Generating a first impressions checklist to ensure all members of staff are aware of the systems and communication requirements at each touch point.

      • Communication proficiency, demonstrated by each member of staff.

      • Communication methods in the treatment rooms to build trust with new patients.

      • Delegating activities to encourage optimal experience maintenance.

  • Although there is no specified time limit, we do recommended completing as soon as possible in order to get the most out of the course.

  • You can start as soon as your enrolment is processed and you receive your course pack (typically within 3 -5 days).

  • This is a distance-based course with tutor support included; learners will be provided with a hard copy of learning and assessment materials which they will receive typically within 3 -5 days of enrolment. Of course, all our support services are also provided as needed.

How It Works

  • 1.
    Simply enrol onto the course by clicking the Buy it Now button at the top of the page.

  • 2.
    Once enrolled we will send you a confirmation email which will contain the expected date which you will receive delivery of your Course Pack (typically within 3-5 working days).

  • 3.
    On delivery of your Course Pack you can begin the course. Remember with us distance learning doesn’t mean that you are on your own, you'll have a tutor on hand for support if needed.

  • 4.
    Once you have gained a thorough understanding of the course content simply send us an email and we will email you an online assessment.

  • 5.
    Once you have completed the online assessment, to highlight your achievement, we will email you a copy of your Certificate of Completion ready for you to print out.

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Dental Patient Experience Optimisation Course

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